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For your peace of mind
We have been trading online since 1999. We are still a private family operated business that cares about good old fashioned customer service. My Toy Shop is operated by The Curio Shop, Sennen Cove, Penzance. TR19 7DF United Kingdom Telephone: 0870 901 1610 Fax 0870 901 1067 email mytoyshop@curioshop.co.uk
We still like to talk and are here to receive your telephone enquiries from 10am - 5pm Monday – Saturday
Proprietor: Steve Roberts Sales Enquiries: Liz Marsden Lauren Tillotson
Our associate companies: groovy-girls.uk, curioshop.uk and oldmap.co.uk
Gift Service
We can ship your order to any UK or EU address and enclose your own greeting. You will be prompted to enter this upon check out. There is no charge for this service.
Our Mission
To source unusual, high quality educational children’s toys from here in Cornwall, and around the World. We will always strive to offer you the best value for money available anywhere. We endeavor to ensure that our imported products our supplied under fair-trading agreements, and that the materials used in their construction are sourced from replenishable sources. Lately more and more of our toy items are sourced from The Manhattan Toy Company with whom we are an approved retailer. We find the quality, design and attention to safety of their products are simply the best.
Ordering from My Toy Shop
Making a purchase is easy and secure. Just browse our online toy catalogue, and click ‘Purchase’ on any items that you wish to buy. After you have finished your selection, click on View Cart and you will be asked for a few details that we need to be able to satisfy your order with My Toy Shop.
We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, Mastercard, American Express, Switch, Maestro and Solo. We do not charge for any item until it is ready to despatch.
Your purchase will show on your card statement as The Curio Shop
If unusually a toy is out of stock you will be advised a delivery date. If acceptable your order is then held as a back order. A delivery date will be advised - you may then of course cancel your order if it is unacceptable. Back ordered items are not charged until they are despatched. You may send your order and credit card information over the Internet or if you prefer via phone, fax or post. We reserve the right to decline all or part of any order for whatsoever reason.
Delivery Charges
UK & Northern Ireland orders for 3 items or over are carriage free. 1 - 2 items £3.95 total.
EU orders £15.00 Rest of World £20.00 These charges are confirmed in your shopping cart before you are required to submit any further details..
Delivery Times
Delivery times can vary depending on stock availability and destination country. We aim to have goods with you within 5 days. If your order is particularly urgent then please telephone or email us and we will give your order priority if practicable. We use Royal Mail 1st Class Post for UK orders or Parcelforce UK for larger items. Overseas items ship via Air Mail; larger items by Parcelforce Worldwide.
Returns Policy
Merchandise in resalable condition may be returned for a refund within 10 days of purchase. Credit will be applied to the credit card which was used for the purchase. A Return Number must be obtained from My Toy Shop, prior to the return of any products. The Return Number must appear on the outside of the container and on return paperwork included inside the package. Returned merchandise must be sent with delivery charges prepaid. Your return postage will be refunded if the goods were faulty, in an unsatisfactory condition, or sent in error.
Ordering Security
This secure order payment area of this site is administered by 3DCart. It is a commercially proven e-commerce system and fully secure. We know of no cases of credit card fraud using our shopping system over the Internet.
Privacy Policy
My Toy Shop does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you choose to follow the 'Open Account' option.
Complaints
In the unlikely event that you have any cause for complaint My Toy Shop will acknowledge any such complaint within 48 hours. We will strive to rectify the problem within 14 days of receipt.
This and any other undertaking detailed here is in addition to, and will not affect your statuary rights as a consumer.
Your Comments
My Toy Shop welcome any comments you might wish to make on any aspect of our operation - from the website to customer service. Only by getting feedback from our customers (or potential customers) can we improve our service. Please email any comments to mytoyshop@curioshop.co.uk or telephone on
+44 (0) 870 901 1610.
Thank you.
Steve Roberts,
Proprietor.
My Toy Shop, The Curio Shop, Sennen Cove, Penzance. TR19 7DF UK
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